Your direct contact for technical support and repairs
Service Competence Center (SCC)
telent provides its customers with a wide range of advanced service support processes combining its service competence center facility, telephone-and remote-login-support as well as on-site-field-maintenance together with spare part handling.
Particularly the use of the software application “Fleet Management Systems” including optimised organisation of personnel, vehicles and material, enables us to carry out our business more effectively and efficiently. The integrated processes and the information handovers are essential for efficient management, perfect control and flexibility.
If you require our service support for maintenance and operation activities, please contact our Service Competence Center (SCC). You can reach us every day, around the clock:
From Germany: (free call)
Telephone: 08000 - telent / 08000 - 835368
Facsimile: 0800 – telentfax / 0800 - 835368329
From abroad:
Telephone: +49 (0) 7191 90 80 10
Facsimile: +49 (0) 7191 90 80 20
Repair Management Center
For smooth multi-vendor repair services (within optimal cycle times), we have set up a specialised Repair Management Center in Radeberg. There, we control and monitor your repair requests. We are happy to manage to your repair requirements and support via our after sales services. Please send your defect units (or units to be checked) only to the following address:
telent GmbH
Repair Management Center
Robert-Bosch-Straße 10
D- 01454 Radeberg
Your contact person in the Repair Management Center:
Mr. Rainer Arnold
Tel: +49 (0)3528 456-584
Fax: +49 (0)3528 456-215
eMail: rainer.arnold(at)telent.com
The new request forms and instructions of how to fill them out, are available on the right side in the download area. You also have the possibility to send your repair request in advance (before sending the defect unit). Thus we can monitor the receipt and send you the receipt information.